Shipping Information
Processing time
Orders are prepared within the processing window shown on the applicable product or checkout page. Processing times are estimates and may vary during high-volume periods or order review.
Shipping methods & delivery times
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | Estimated at checkout | Calculated at checkout |
| International | Estimated at checkout | Calculated at checkout |
Order tracking
Once your order ships, you'll receive a confirmation email with tracking information.
International orders
Where international delivery is offered, duties, taxes, customs fees, and import restrictions may apply according to the destination country.
Lost or delayed packages
If tracking appears stalled or an order has not arrived within a reasonable period after the estimated delivery window, contact us at support@shearelle.com and we will review the shipment and assist with the appropriate carrier process.
Incorrect address
Please double-check your shipping address at checkout — we're not able to redirect packages once they've shipped, and are not responsible for orders sent to an incorrect address provided by the customer.
